Terms of Service

Free "Well Made" Gift Certificate with Your Purchase of MANY Products

A free "Well Made" Gift Certificate comes with the purchase of many clocks listed on our website. The dollar amounts range from $20 up to $650. Gift Certificates are valid for 1 year and can be applied to the future purchase of any clock listed on our website after 30 days from the date of issue. To find out if a clock is eligible for this promotion just click the "Gift Certificate" tab at the bottom of any product detail page. Please note that if a product is returned, the Gift Certificate issued with the purchase of that product is no longer valid.

SHIPPING - FREE GROUND SHIPPING IN CONTINENTAL USA

Canadian customers - please call for a shipping quote.

We know how important fast delivery is and that's why we strive to ship your order as quickly as possible. Most orders ship via UPS or FedEx ground within 1 business day. Orders received by 12 noon (Central Time), Mon. to Fri. usually ship the same day. Once shipped, your order will take a few business days to reach you.

The length of delivery time is determined by the drop ship warehouse location and your shipping address. Below is a chart of warehouse locations and product ID prefixes to help you estimate shipping transit time. Your tracking number which we'll email to you within 1 business day after shipment, will give you a reliable estimated delivery date.

Product Prefix Warehouse Location
HR East Coast
LO East Coast
RC Midwest
NC Midwest
AS Midwest

Please note that we are unable to guarantee exact ship dates or delivery dates for free ground shipping services that we offer. The shipping business days are from Monday through Friday except holidays. If you need to receive your order by a certain date, please call us for a projected delivery date. We'll do the best we can to provide a close estimate for you! Please also note that your "Ship To" address or any shipping information for your order can not be changed after the order has been processed or shipped.

Free shipping is not available in Hawaii, Alaska, Puerto Rico, Virgin Islands and Canada.

FREE! GRANDFATHER CLOCK IN-HOME WHITE GLOVE SERVICE

With our free In-Home White Glove Service you can relax with peace of mind - we make the delivery process easy for you. Professionals will deliver your clock into your home or office, not just to your door*. They will unpack and position the clock in the room and location of your choice and install the pendulum and weights for you. And they will even remove the packing material! This is a $350 value... all FREE with shipments in the continental USA. (*Note: River City Grandfather Cuckoo Clock is delivered free to your door. In-home service is not available for this clock).

Your Grandfather clock (or floor clock) will be carefully handled and shipped via a reliable trucking freight company. Delivery time will take about 10 to 15 business days or more depending on your address. When the carrier is in your proximity they will contact you to schedule a delivery time. Please allow at least one full day for the trucking company to deliver your order.

Expedited Delivery is available. Please click here to submit a request or call us for a quote: 800-713-5202 , Mon-Fri, 9 am to 5 pm Central Time.

Inspect Your Clock Upon Delivery

Damage during shipment rarely happens and we expect your clock to arrive safe and sound. However, upon arrival of your clock it is your responsibility to open the box and carefully inspect the clock before you sign the Bill of Lading and before the carrier leaves.

If you see damage please do one of the following:
  1. If the damage is minor, make detailed notes on the Bill of Lading and call us. Please SAVE ALL packaging materials.
  2. If the box or clock has been badly damaged, refuse the shipment and call us immediately: 800-713-5202. We'll guide you through the resolution process.
  3. If damage is discovered after the driver has left call us immediately and SAVE ALL packaging materials. Damage claims past 10 days unfortunately can not be honored.
Please Note: It is your responsibility to ensure that the delivery company has adequate moving space to deliver the item to the desired location.
Please do not refuse shipment unless the merchandise is damaged. If a shipment is refused for any reason other than damage, a refused shipment fee of 20% of invoice total plus all shipping charges will apply.

YOUR SATISFACTION IS GUARANTEED

The Well Made Clock guarantees your satisfaction for 30 days from the date of invoice.

After 30 days items are no longer returnable. Every clock we sell is covered by a 1, 2 or 3 year manufacturer warranty for protection against defects in parts and workmanship. If there is a problem with your clock after 30 days please contact us at 800.713.5202.

Please check your merchandise upon delivery. Damage caused by the carriers in the delivery process is not covered by the warranty and must be reported to us within 15 days. Large freight damaged products must be reported to us upon receipt of your purchase and inspected by the freight carrier within 15 days of delivery.

Warranty

Every clock we sell is covered by a 1, 2 or 3 year manufacturer's warranty for protection against defects in parts and workmanship. Please refer to the "Warranty" tab on the product detail page for detailed warranty information..

ORDERING

Online Ordering is 100% safe and secure. All sensitive information such as your credit card number, address and telephone number is protected by a 128 bit encrypted SSL (Secure Server Layer). During your online transaction you will see prefix '' https:// '' in your address window and a padlock icon at the bottom of your browser. These confirm that SSL protection has been activated. We accept Visa, MasterCard, American Express and Discover.

Telephone Ordering is easy and simple. Just call 800.713.5202 to speak with one of our friendly and knowledgeable customer service representatives.

Mail Ordering
  1. Before mailing your payment, please contact us to confirm availability of the item you are ordering.
  2. Make your certified check, cashier's check or money order payable to: The Well Made Clock. Personal checks cannot be accepted.
  3. Print a copy of your Email Order Confirmation and send it with your payment to:
    The Well Made Clock
    Attn: Mail Orders Dept.
    2243 Ivory Drive
    Libertyville, IA. 52567
We Keep You Posted
As part of our continuing commitment to keep you informed, we'll send you an immediate Email Order Confirmation once your order is placed. You will also receive another Email Notification once your order is processed. And when your order ships, we'll send one more Email Notification with your tracking number.

SEEN A LOWER PRICE?

At the Well Made Clock we do our very best to ensure that our prices are the lowest anywhere on the internet*. If you find another online retailer with an exact brand and model at a lower price than ours, let us know and we'll attempt to match it or beat it based on the total cost including shipping and handling. We strive to bring you great products, great value, great service! Please click here to submit a request

*Our price match excludes clearance/closeout items, private sales, membership clubs, and auctions. Price comparison must be for an exact brand and model available for purchase and delivery. Out of stock items are not eligible.

Secure Private Shopping

When you shop online at The Well Made Clock, you can feel confident that your credit card information is 100% safe and secure. All sensitive information including your address and telephone number is protected by state of the art 128 bit SSL encryption, a technology that works with Firefox, Chrome, Internet Explorer and other popular web browsers. During your online transaction you will see the prefix "https://" in your address window and a padlock icon at the bottom of your browser. These confirm that SSL protection has been activated. Our website is also scanned daily by McAfee Secure.

We place great value on our relationship with you and under no circumstances will we share your personal information with a third party not involved in fulfilling your order. For your protection we will not store your credit card number on our servers.

TRACKING AND ORDER CONFIRMATION

As part of our continuing commitment to keep you informed, we'll send you an immediate Email Order Confirmation once your order is placed. You will also receive another Email Notification once your order is processed. And when your order ships, we'll send one more Email Notification with your tracking number.

RETURNS

At The Well Made Clock we make the return process easy and simple. There is no restocking fee on most items*. Before returning your item contact us, we'll give you a Return Merchandise Authorization (RMA) number, the return address and the complete instructions. Please note: returned items will not be accepted without an RMA number.

To receive a refund or credit, all returned items must be in original (new) condition and show no signs of any use. Items must include all original packaging materials and manuals and arrive at the return warehouse location no later than 30 days from your purchase date. For your protection we highly recommend that you fully insure your package and ship it by UPS, FedEx or the original outbound shipping method used. (Damaged merchandise can not be accepted for credit, refund or exchange). Please be sure the package is fully sealed.

If the carrier returns any item because it was refused or undeliverable, a refund will be issued less a 15-20% handling fee and less the outbound and inbound shipping charges. The refunded amount for items shipped free will be less the expense of our outgoing shipping and handling charges. Please include a copy of your receipt with your return. Grandfather clocks that have been set up and special order items are not returnable. If you are returning an item that was originally purchased with a gift certificate or as a gift, you will receive an in-store credit as your refund.

*Items with a purchase price of $1500 and higher are subject to a 15% restocking fee .